E-Commerce & Retail: Turn Support into Sales
Instant answers for customers, 24/7. Recover abandoned carts and manage staff attendance automatically.
This is one part of the operations system we build for E-Commerce & Retail.
Boost Retail SalesThe pain point
These are the everyday frictions we see when we sit with teams in this sector.
Support Volume
Drowning in "Where is my order?" tickets.
Cart Abandonment
Visitors leaving without buying and no system to bring them back.
Staff Management
Managing shifts and attendance for retail locations is a headache.
24/7 AI Sales Associate
An intelligent system that handles customer service, marketing, and floor operations.
What you get
- OmniChat Support Widget
- Abandoned Cart SMS Recovery
- Attendance Device Time Clock
- Automated Review Generation
How this fits into your operations
Every solution is introduced inside the same operations loop, so your team only has one system to learn.
Operations audit
We find where calls, messages, and tasks are getting lost.
Tool setup
We configure this service to match your real workflow.
Daily run
Your team uses it as part of one connected routine.
- OmniChat
Monthly review
We check what is working and adjust the system.
- SocialAuto
- ReviewBot
Recommended services
The Basira services that usually make the biggest difference for this sector.
OmniChat
OmniChat is one inbox for every chat channel you already use: website widget, WhatsApp, Instagram, Facebook, and email. The AI replies first using your knowledge base, books appointments, and creates tickets. Your team steps in only when something needs a person, and they see the full history of every conversation.
SocialAuto
A social media engine that drafts posts and visuals in your brand voice, schedules them across Instagram, Facebook, LinkedIn, TikTok, and X, and replies to comments from the same OmniChat inbox. Your marketing calendar stays full without someone staring at a scheduling tool all day.
ReviewBot
A reputation agent that watches Google, Yelp, Facebook, and TripAdvisor for new reviews, drafts a reply in your approved tone, and queues it for one-click approval. Bad reviews are flagged with sentiment and routed to a manager before they spread; good ones are amplified to your channels.
Attendance Device
Face, fingerprint, and badge terminals at your doors that push every check-in straight to your payroll system — no cloud dependency, no monthly subscription, and offline-tolerant. The same device handles employee enrolment, anti-passback, and door access.
Our Process
How we transform your e-commerce & retail business
Install
Add our widget to your Shopify/WooCommerce store.
Sync
Upload your product catalog and policies.
Recover
Automatically message customers who left items behind.
Track
Monitor staff hours and sales performance.
Frequently Asked Questions
Yes, seamless one-click integration with Shopify and WooCommerce.
It can guide customers through your return policy and generate labels.
Yes, for physical retail locations, Attendance Device is included in the package.